At Darcie & Cole we want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. 

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it unworn, unused, with tags and in its original packaging. 

 

To start a return, please contact us on info@darcieandcole.co.uk. Please note the returned item will need to be sent back to us. 

 

If your return is accepted we will send you instructions on how and where to send your package. Please note the package is your responsibility until it reaches us.  We recommend using a registered recorded postal service. You must cover all return postage costs. 

 

If you are returning the item due to an error on our part or manufacturing fault we will be happy to refund all costs associated.

 

Exchanges: The fastest way to ensure you get what you want is is to return the item you have and once return is accepted, make a separate purchase for the new item.

 

Refunds: We will notify you once we have received and inspected your item and confirm if return as been approved. If approved you will be automatically refunded on your original payment method within 10 working days.